Salesforce.com Certified Advanced Administrator

Software as a Service (SaaS)
Describe how to use Salesforce CRM applications for internal initiatives
fhgj
Describe the capabilities of Salesforce CRM Ideas
Set up and configure Salesforce CRM Ideas
Submit an idea to Ideas
Identify where to go to stay current on new release information
List the various aspects of the Salesforce.com Community
Describe the capabilities of Salesforce CRM Content
Set up and configure Salesforce CRM Content
Force.com (Platform as a Service)
Describe the Force.com platform
Describe the cloud computing model
Evaluate if the Force.com platform is suitable for an application based on a specific set of business requirements
Describe possible enhancements to a Force.com application
Identify potential features to assist in implementing Salesforce CRM globally
Use Salesforce CRM localization application functionality
Application Essentials
Create a Force.com data model (objects, fields, relationships) for a given set of requirements
Create and optimize complex formulas
Use formula-based rules that span the relational data model
Describe use cases for creating a custom button
Create a custom button
Security and Access
Analyze use cases of the Salesforce CRM sharing model
Describe how to use profiles to prevent users from logging in to the system during maintenance periods
Discuss the use cases in which a forensic investigation might need to take place
Describe the steps involved in a sharing model update process
Set up, deploy, and maintain the Delegated Administration functionality
Describe the use cases for Delegated Administration
Describe the effect of implementing Territory Management
Compare and contrast Territory Management and Role Hierarchy
Set up and configure Territory Management
Describe how to implement record types and page layouts
Implementing Business Processes
Create workflows, approvals, and formulas to implement processes from management mandates
Compare and contrast the ways of using Salesforce CRM to automate business processes
Create a workflow rule with time-dependent actions
List the order in which automation features trigger when a user saves a record
Describe methods for troubleshooting automation
List and describe the functions of the Process Visualizer
Managing Data
Retrieve data via reports by using advanced filtering techniques
Export data using the Data Loader and SOQL
Define “dirty data”
Correct inaccurate data within Salesforce CRM
De-duplicate data from Salesforce CRM
Describe how quality data is enforced while entering it into the system by creating validation rules
Describe how to use custom lookup fields and workflow field updates to maintain data quality
Describe how to use custom record types and page layouts to maintain data quality
Describe proactive measures to maintain effective storage usage
Analytics & Reporting
Build reports to monitor data quality
Install and customize the Salesforce Adoption Dashboards from the AppExchange
Describe the data available on the Adoption Dashboards
Identify ways to audit data in an org
Create complex reports using custom report types
Force.com Code (Apex)
Define Force.com code
Describe the capabilities of Force.com code
Describe the use cases of when to use Force.com code
Describe how to use Force.com code to create Dynamic Approvals
Force.com Pages (Visualforce)
Define Force.com pages
Define Force.com page controllers
Describe the capabilities of Force.com
Set up basic URL integrations
Describe the use of button overrides
Create mass action list buttons on related lists to modify records en masse
Integrations
Define the Web Services API
Describe the capabilities of the Web Services API
List the commonly used API calls
Describe the capabilities of the Metadata API
Define Web Applications and Web Controls
Use custom links to let reps link internally to other Salesforce CRM pages and to external websites
Describe integration options that promote adoption
Define the different methods of integrating a public website with Salesforce
Describe the capabilities of Salesforce Connect for Microsoft Office
Create and upload mail-merge templates using Salesforce Connect for Microsoft Office
Describe the capabilities of Salesforce Connect for Lotus Notes
Describe the capabilities of Salesforce Offline
Set up and configure Salesforce Offline
Sandbox & Development as a Service (DaaS)
Define DaaS
Describe the use cases of the Force.com Sandbox
Set up and configure the Force.com Sandbox
 

© Copyright Bulkified.com Contact | Site Map